Backorders:If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team at ____or at 636-680-8051 (M – F 9AM – 5PM CT). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
Having trouble checking out? Don't hesitate to contact our customer relations department at 323-999-1135 or (M – F 9AM – 5PM PS).